Fast Food Review Part 2

In our recent article about fast food establishments we rated fast food five different locations around the state of Connecticut. We determined that the customer service in all of the five areas were lacking efficient and effective customer service. It was a nightmare for some in the Hartford area who dealt with "angry mob-like characters who felt that they owned the establishment and fought with one of our raters. In other establishments in other cities we see that more than one rolled their eyes and even threw packets of condiments at their customers when they were asked politely. " In addition others rated the cleanliness of the establishment as nothing but a disaster. The quality wasn't as bad but wasn't anything to brag about. In my finally estimation i concluded that we get what we pay for and these establishment are in this state because we accept it by going back into them and paying for this type of service.

Since then we have received such a response for more reviews from our readers that we have decided to postpone the more quality based restaurants and again rate another four fast food establishments at five different locations around the state.

This time we picked Subway, Arby's, Taco Bell, and Starbucks. We rated the four from the cities of Enfield, Southington, Newington, and New Haven. We scored on the three star system based on food quality, restaurant cleanliness, and customer service. The results were silmilar in the areas of customer service but uniquely different in food quality.

First we looked at Subway restaurants and saw that all restaurants experienced average to high scores in food quality, "the subs tasted great all had fresh vegetables and very good variety for health minded persons." This restaurant scored a *** star for food quality and cleanliness which at this time tops the rest of of the restaurants that we have rated so far in these categories. The only downfall and maybe we have begun to see a pattern here is how low the score for customer service. In this area the restaurant scored a half of a star. "Very low to non-exsistant eye contact, had to budge her to make sure she was awake. I felt like i was bothering her for being in the restaurant at this hour."Newington,, "The whole time the manager was more intersted in a conversation about his personal life than me as a customer I almost left." New Haven. I was not asked what i wanted i think he said two words the whole time and just looked at me like we could read our minds ? are you kidding me? Enfield."

The second restaurant was Arby's and rated it overall a ** because the quality of the food was better than most. The meat was fresh, sauces were in order, and the food was not cold but points were taken away due the fact that one store almost sunk the rating for the whole chain because of hair in the sandwich. Hair nets maybe ? accidents do happen but lets prevent them. Its no different than a glove for the overall health of your employees and the public. Lets tell these women with long hair that its not acceptable to have it all over the place even if your wearing a cap it still lays on your back through the loop. In regards to clealiness the restaurant was also rated a ** because hair is just not a clean thing to have in your sandwich in your store etc etc. Why hasnt anyone beaten the customer service beast ? well maybe the next restaurant ? This one score a no star. The manager argued with me for the hair being in my sandwich I brought it back after taking two bites of the sandwich and was questioned as to why i brought it back after two bites. Does it matter how many bites ? its disgusting save your franchise the agony and have your company invest in customer service classes. Another restaurant the girl again rolled her eyes ? is this common in this state ? or are we ever going to ask for the manager to fix this massive eye problem in all these stores. Maybe get better eye coverage for your employees ? or maybe a free eye exam ? please tell me that this is not the trend for customer service in Connecticut. The other two stores had unpleasent encounters with our raters in almost the same types of scenarios.

The third hopefull was the taco bell brand which impressed nobody at all with their cleanliness it score a no star. "lettuce all over the floor, left over meat and garbage on the tables from other customers who also had enough it seemed. the soda machine had but just one working soda and the rest were flat. This was the same type of case in all four locations". The quality of the food was average nothing to brag about and nothing to report on and therefore the score was a one and a hald star.
The customer service portion of this store also scored a blah another no star what a surprise.
Here the customers in front of me were ignored for over 30 minutes, and I was made to wait a good 20. When one rater asked for a manager the representative just informed him that he had to wait and that there was nothing that manager was going to do about his wait. Well i am because i wrote to the corporate offices I hope they dont treat their mail the same way. I must say this forum makes me want to get all the fast food giants together and give them a pep talk on old southern customer service or something maybe a clue.

The fourth restaurant starbucks was a surprise to even me because i spent my days in college hanging out at this place doing my homework. Thats exactly the mistake that this franshise has shown. This is not a bookstore i know that most of these store are now inside of a borders for that reason but what a business mistake that is for someone who doesn't want to spend all day getting his coffee. Quality was ok it scored a ** star because on store did not have cream or milk refilled had to spend another 5 minutes in this annoying store waiting for college Joe to return from his midterm in the back. The cleanliness scored a ** star because there were areas in the set up your coffee area that were not clean in all four stores. The customer service scored a one star because it was annoying to hear stories upon stories of nothing from these reps is this a restuarant or a bar ? " Is he going to give me my coffee or is he going to keep talking to his co-worker about his hard day in class ? are you kidding me ? why me ?
I dont know about anyonelse who wants to feel this way when trying to get that hit of java ? and who wants to see customer upon customer with their labtops and spreedsheets taking a whole table to themselves that only leaves us with having to leave and not enjoy the wonderful pictures on the walls and the light music and give the non-worthy donut franchises another try.